Florida Telephone Solicitation Bill Summary

Florida CS/SB 1120 — Telephone Solicitation Bill Summary

As of July 1, 2021, Florida is enacting a new telemarketing bill. The bill, CS/SB 1120, amends the state’s existing telemarketing law, the Florida Telemarketing Act.

The most notable provisions of the bill, as highlighted in the State Senate’s summary, are as follows:

This bill requires all sales telephone calls, text messages, and direct-to-voicemail transmissions to have the receiving consumer’s prior express written consent if the call will be made using an automated machine to dial the recipient’s phone number or will play a recorded message upon connection with the recipient.
The bill creates a rebuttable presumption that a sales call made to a Florida area code is made either to a Florida resident or to a person in this state at the time of the call.
The bill creates a private right of action to enforce the above provisions. An aggrieved party may petition a court to enjoin the violating party. A prevailing plaintiff may recover the greater sum of either their actual monetary damages or $500. Additionally, a court may increase damages by up to three times for a willful or knowing violation.
The bill amends the Florida Telemarketing Act to prohibit telephone sellers or salespersons from calling consumers outside of the hours between 8 a.m. and 8 p.m. in the consumer’s time zone and prohibits telephone sellers or salespersons from contacting consumers on the same subject matter more than three times in 24 hours. The bill clarifies that calls made through an automated dialer or recorded message are subject to the same prohibitions.
The bill also creates a crime punishable as a second-degree misdemeanor that prohibits telephone sellers or salespersons from using technology that displays a spoofed phone number to conceal the caller’s identity from the call recipient.

Read the complete bill here.

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